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"Please upload a photo with distinct features. If you don't have one, you can choose from the following styles provided by us and include the style number + engraving details when placing your order."
🌟"Customization Notes ！！！！"
"Customization Process"
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Step 1
"Select Your Perfect Package, (Oil Painting Collection,choose your preferred art style, and screenshot your selection. )Then, upload a high-quality photo of your beloved pet (we know it’s tough to choose!)."
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Step 2
"Choose a photo of your beloved pet from your collection and upload it. (For the Oil Painting Collection, please also upload a screenshot of your preferred art style.)"
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Step 3
"Place your order, and we’ll create a proof within 1-2 days. After sending it to you, we’ll contact you multiple times to confirm the design before delivery – we won’t ship your order until you’re fully satisfied!"
Frequently Asked Questions
How long will it take to receive my order?
"Custom orders vary in creation timedue to complexity and queue times–DM/chat with usfor your personalized timeline! 🐾Once crafted:
- Small items: 6–9 business days shipping
- Large items: 7–14 business days shipping
We’ll keep you updated every step – your pet’s portrait (or glow leash!) is worth the wait! ✨"
Can I preview my artwork before production?
"Yes! We send all customers a free preview of their artwork once it’s ready. You can then request edits as many times as needed to perfect it. Once you’re happy with your pet’s artwork, we’ll proceed to production."
What if I don't like my artwork?
"We’ll communicate with youbefore, during, and after creation– unlimited revisions until you’re 100% happy! Make changes as neededbefore shipping(we’ll send proofs for your final approval). Once you confirm and we ship, no revisions can be made. Your furry masterpiece deserves care at every step! 🐾"
What is your satisfaction guarantee?
"We’ll communicate with you unlimited times to refine your preview before production. After crafting, we’ll confirm the final product with you – we won’t ship until you’re fully satisfied, and revisions are free until then!"
Is my pet photo good enough to use?
"We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email."
"Photos that work best are taken in good, natural lighting, and at eye-level with your pet."
Do I need to pay for shipping?
"Orders over $100 qualify for free shipping!"